1.What is the Return Processing Time for our orders?
Our order processing time is 1-3 business days.
Our service hours are Monday-Friday/9:00AM-8:00PM (EST).
Return orders submitted after 8:00PM will be prioritized for processing on the next business day and orders submitted after 8:00PM on Friday will be processed on the following Monday.
No return orders will be processed on weekends.
2.How do I Cancel My Order?
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 1 hour of placing it. After 1 hour, our order will enter the packing process.
Once packed, the order cannot be canceled. Please understand our work.
3.What is our Return Policy?
Customers who order products from our website and find the following circumstances after receiving the French Press Pot goods can arrange for a return or exchange within 45 natural days from the date of signature:
1) French Press Pot products are found to have quality problems (e.g. broken, machine failure, machine won’t start, etc.) upon receipt of the goods.
2) French Press Pot products are different from those ordered by the customer on the website.
In any of the above cases, Oldcustomersw.com will refund the corresponding purchase price and bear the shipping cost incurred for the return or exchange.
Customers who ordered French Press Pot products from this website and find that they do not like the goods after receiving them, ordered the wrong products, or wish to exchange them for other French Press Pot products may apply for a return or exchange within 45 natural days from the date of signature, provided that the following conditions are met:
1) The returned French Press Pot product is in its original unopened and unused packaging.
2) The returned French Press Pot product must be in the same original box as when it was received.
In such cases, Oldcustomersw.com will refund the purchase price, but the customer is responsible for the shipping costs associated with the return or exchange.
Customers who order products on our website and have quality problems after use may apply for a return or exchange within 45 natural days from the date of signature, provided that the following conditions are met:
1) The returned French Press Pot product has non-man-made quality problems (such as water leakage, pressure rod failure, cracks, etc.) during use.
2) The returned French Press Pot product must be in the same original box as when it was received.
In the event of the above, Oldcustomersw.com will refund the corresponding purchase price and bear the shipping cost for the return or exchange.
4.How do I Rturn the Product?
To return or exchange the French Press Pot product, please contact our customer service Brandon Tuton at [email protected] within 45 natural days of receiving the French Press Pot, we will prioritize your order.
Please send the French Press Pot product in its original packaging to 718 Ewing St, Toledo, Ohio.
After the courier is sent, please send a return notification email to [email protected] and provide the following information.
1) Name of courier company
2) Tracking number
5.How do I get a Refund?
Once the returned French Press Pot arrives at Oldcustomersw.com’s warehouse and passes a successful inspection, the refund process will begin.
The refund amount will be returned to your payment account within 1-2 business days.
If you have any questions about the content of this page, please contact our customer service staff Brandon Tutoni at [email protected] and we will resolve the issue for you within 1 business day.